Terms of Use

Elizabeth Arden Spas, Inc., and its related and affiliated companies, d/b/a The Red Door Salon & Spa (“Red Door”) welcomes you to our Website. The site provides the content and services available to you subject to the following terms of use and privacy policy ("terms and conditions").   Red Door offers you the use of this website under these terms and conditions. By accessing or using the site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these terms and conditions.

Copyrights 
Red Door values its trademarks, product names, company names and corporate identifiers represented on its Internet site, and these items are the property of Red Door.

Technical Issues 
Given the unpredictability of technology and the online environment, Red Door does not warrant that functionality or operation of this Website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this Website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site and access is undertaken at your own risk.

Errors 
We endeavor to present the most recent, accurate and reliable information on our Website at all times. However, there may be occasions when some of the information featured on our Website may contain incomplete data, typographical errors or inaccuracies. Errors are wholly unintentional and we apologize if erroneous information is reflected in price, or availability of goods or services.

Encrypted Transmissions
At Red Door we utilize the industry's highest standard of data encryption to ensure that your online shopping experience is safe and secure. Security measures are triggered automatically with your order.

Protection of Children 
Red Door is concerned about the safety of children when they use the Internet. We will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.  If you are under 13 years old, please exit this site.

Privacy and Usage Tracking

Red Door tracks user traffic patterns throughout Website and this information is correlated with data about individual users. This site collects aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit and information volunteered by consumers, such as survey information, site registrations, names and addresses, telephone numbers and payment information (e.g., credit card numbers and billing addresses). The information we collect may be used to improve the content of our Website, notify consumers about updates to our Website or contact consumers for marketing purposes. It may also be given to companies engaged by Red Door to perform a variety of functions, such as fulfilling orders, assisting with promotions, providing technical services for our Website, etc. It may also be given to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change. We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.

“Cookies” are pieces of information that a Website transfers to an individual’s hard drive for record-keeping purposes. We may use cookies to store visitors’ preferences, record session information (such as items that consumers add to their shopping cart), record user-specific information on what pages users access or visit, record past activity in order to provide better service when visitors return to our site or customize Web page content based on visitors' browser type or other information that the visitor sends.

Pricing 
The prices quoted on this Website are quoted in U.S. currency and are billed in U.S. currency. Prices are subject to change at any time.

Your My Red Door Account 
You may choose to register at our site. If you do, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these terms of use or if we decide, in our sole discretion, that it would be in Red Door’s best interests to do so.

Email 
Using e-mail addresses provided at registration or otherwise, Red Door periodically sends out e-mail newsletters and promotional e-mail to our users about services and products offered by Red Door. Users can indicate that they do not wish to receive marketing e-mail information from Red Door by opting out by clicking on the unsubscribe link found at the bottom of all Red Door marketing emails. You may also contact us directly to unsubscribe. If you opt-out from receiving our marketing emails, you will continue to receive booking confirmation and shipping status emails.

Liability
IN NO EVENT SHALL RED DOOR BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISES OUT OF OR IS ANY WAY CONNECTED WITH ANY USE OF THE SITE.

Links
LINKED WEBSITES ARE NOT UNDER THE CONTROL OF RED DOOR AND RED DOOR IS NOT RESPONSIBLE FOR THE CONTENT OF ANY LINKED WEBSITE. IF YOU DECIDE TO ACCESS ANY OF THE THIRD PARTY WEBSITES LINKED TO THIS WEBSITE, YOU DO SO ENTIRELY AT YOUR OWN RISK.

Use
You may only use the Website if you are at least 18 years of age and can enter into binding contracts (our site is not available for use by minors). You may only use the Website to make legitimate appointments. We will use our reasonable commercial efforts to keep the Website available on a 24-hour/7-day-a-week basis but your access to our Website may not be uninterrupted or available at all times. You will not use any device, software or routine that interferes or attempts to interfere with the normal operation of the Red Door Website or take any action that imposes an unreasonable load on our computer equipment.

Red Door on the Go: SMS Mobile Text Program

If you have opted in to Red Door On The Go, our mobile text program and wish to unsubscribe, text STOP to the number that most recently sent an automated message to cancel. Message & data rates may apply. Customer support is available at 888.813.0391. Up to 5 automated alert messages will be sent to the mobile number provided per month. Consent is not a condition of purchase. Our participating carriers include but are not limited to, Sprint, Boost, Virgin, AT&T, U.S. Cellular, Verizon Wireless, Cricket, nTelos, Cellcom, Cspire, Carolina West, T-Mobile, MetroPCS, Appalachian Wireless T-Mobile, and are not liable for delayed or undelivered messages.

Cancellations

• 24-hour minimum notice is required for the cancellation or re-scheduling of any single service.

• 48-hour notice is required for the cancellation of any multiple-service booking or spa package.

• A full service charge will be incurred for any late cancellations or no-show appointments.

Gift Cards & Gift Certificates ("gift certificates")

Red Door is not responsible for lost gift certificates. Gift certificates are not transferable or redeemable for cash or credit, except where required by law. Gift certificates cannot be used towards Series purchases. To provide maximum protection to the purchaser, our gift certificates become active and may be redeemed 1 full business day after purchase. Gift certificates will be honored at any of our Red Door locations. Services and prices may vary by location. If redemption occurs at a location other than the location designated at purchase, any difference in service listing prices or applicable sales tax may be due at check-out. Packages may only be used by one guest. Any changes or substitutions will forfeit any discounted prices.

Gift certificates convert to their original-purchase dollar value when:

• Redemption occurs after December 31 of the year following purchase year

• Redemption occurs and designated service is not available

• Redemption in full of Spa Package does not occur in single visit

• Redeemed for any services other than those which are listed on the gift certificate