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Terms & Conditions

Red Door Salons, Inc. and Elizabeth Arden Resort Spas, Inc. are not responsible for lost or stolen certificates.  Gift certificates are not transferable or redeemable for cash or credit. Gift certificates will be honored at any of our Red Door locations.  If redemption occurs at a location other than the location designated at purchase, additional amounts may be owed for resort service fees or sales tax. Services and prices may vary by location. Service substitutions may be available on day of gift certificate redemption only. Packages may only be used by one guest. Any changes or substitutions will forfeit any discounted prices.

Gift certificates convert to their original-purchase dollar value when:
• Redemption occurs after December 31 of the year following purchase year
• Redemption occurs and designated service is not available
• Redemption in full of Spa Package does not occur in single visit

Cancellations:
• 24-hour minimum notice is required for the cancellation or re-scheduling of any single service.
• 48-hour notice is required for the cancellation of any multiple-service booking or spa package.  Special requirements may apply for group bookings. 
• A full service charge will be incurred for any late cancellations or no-show appointments.

All Spa Series, Gift Certificate and Gift Card sales are final and non-refundable.

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